1. Introduction Welcome to Box Of Bliss gift hampers. By purchasing our hampers online, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.
2. Orders & Payments
- Orders must be placed through our website, via phone or any of our social media pages).
- Full payment is required at the time of purchase unless otherwise agreed.
- We accept payments credit/debit card, bank transfer, cash.].
- Orders will not be processed until payment is received in full.
3. Delivery & Pickup
- We offer both delivery and pickup options.
- Delivery fees may apply and will be calculated at checkout based on location.
- Estimated delivery times vary and will be communicated upon order confirmation.
- Customers who choose pickup must collect their orders at [pickup location] within the agreed time frame.
- We are not responsible for delays caused by external factors such as courier services or unforeseen circumstances.
4. Refunds & Returns
- Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged or incorrect.
- If an item is damaged or incorrect, you must notify us within [X] hours of receiving the product, providing photographic evidence.
- Refunds or replacements will be issued at our discretion.
5. Custom Orders & Special Requests
- Custom hampers may require additional processing time.
- All special requests must be communicated and confirmed before payment.
- Once a custom order is confirmed and paid for, it cannot be canceled.
6. Product Availability & Substitutions
- In the event that an item in your hamper is unavailable, we reserve the right to substitute it with a similar product of equal or greater value.
- Customers will be notified of any major substitutions before dispatch.
7. Liability
- We are not responsible for any allergic reactions or health-related issues arising from the consumption of items within the hamper. Please check ingredients and notify us of any allergies before placing an order.
- We shall not be liable for any losses, damages, or delays beyond our control.
8. Privacy Policy
- We collect and store customer information solely for order processing and communication purposes.
- Your personal information will not be shared with third parties without your consent, except as required by law.
9. Amendments
- We reserve the right to update these terms and conditions at any time without prior notice.
- Any changes will be posted on our website and will take effect immediately upon publication.
10. Contact Information For any inquiries regarding these terms, please contact us at [your contact details].